Help

Click on a Topic Below

1 – Video Streaming Issues

2 – Downloading Audios to Your I-Pod

3 – Downloading Videos

4 – Canceling Membership

5 – Changing How Your Name Appears When You Make a Blog Comment

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Video Streaming Issues

QUESTION: The Videos Pause And Play Several Times During The Viewing. How Do I Fix This?

ANSWER – Most likely your video is pausing and playing because it is buffering the video. All videos on the web, such as the ones you see on YouTube, buffer before playing. You may not have issues with YouTube because they are generally lower quality and thus smaller file sizes, allowing you to buffer without any pauses.

We have two video options, high quality and low quality. If you are having issues seeing the high quality you can do one of two things:

1 – Press play and then pause right away, allowing the video to buffer. You will see the bar changing color as it buffers. You can choose to press play again as it gets far enough ahead or you can wait until the entire video is buffered.

2 – You can click on the link below the video that opens up a new window with the lower quality video which is a smaller file size and thus easier to stream.

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Downloading Audios To Your I-Pod

QUESTION: I have an I-Pod but I’m not exactly sure how to download the audios and get them onto my I-Pod. Can you help?

ANSWER – Downloading and transferring to your I-Pod is easy. Here are the steps:

1 – Locate the “Right Click and ‘Save’ Here to Download” link. (For you mac users like us you can right click by holding ctrl and then clicking your mouse. This acts as a right click). Right click on the link and choose the option that allows you to save it. It is best to save it to your desktop for now.

2 – Open up your I-Tunes program and connect your I-Pod. You will see the I-Pod show up in I-Tunes on the left hand side.

3 – Drag the audio from your desktop to your I-Pod that is shown in I-Tunes. This will transfer the audio. It’s as simple as that!

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Downloading Videos

QUESTION: I don’t see a link to download the videos. Can we download videos anywhere?

ANSWER – Videos can not be downloaded for one simple reason…they would end up on YouTube very quickly. Unfortunately we have had to deal with copyright infringements with our documentary film Try It On Everything showing up on YouTube (from people who strip the DVD and upload it). We know that by making these videos downloadable that they would quickly show up on YouTube and we would prefer not to have to police the site all the time.

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Canceling Subscription

QUESTION: I enjoy the club, but I need to take a break. How do I cancel my subscription to the club?
ANSWER – If you would like to cancel your membership, simply send an email to april@tappinginsidersclub.com with your name and the email address you used to sign up. We will cancel your subscription immediately. You will have access for the rest of the month that you have paid for. If it is within 48 hours of the charge, please note if you wish for it to be effective immediately or for the next month.

If you pay through PayPal, you have complete control of the process. Simply login to PayPal and go into your subscriptions. You may cancel at any time. You will not be charged again.

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Changing Name Appearance When Making Comments

QUESTION: How do I change how my name appears when I make a comment so that it doesn’t show my full name?
ANSWER – This is really easy to change.  Just click on the “Site Admin” button on the bottom right of this page.  Then click on “Your Profile” under “Profile”. Select the dropdown menu that says “Display Name Publicly As” to change how your name shows up.

If you want something different than what shows up in the dropdown go to the field called “Nickname”.  Type in whatever you would like to show up in the name field there when you make a comment.  Then hit update profile.  Then go back to the “Display Name Publicly As” dropdown.